Call Center/IT Trainer
- Location
- Dresden, Sachsen, Germany
- Salary
- €40k - 46k per year
- Job type
- Permanent Vacancy
- Fluent Language
- German
- Category
- Call Centre, Customer Service
- Job Reference
- lo783dre
- Posted on
- 29 Mar 2023
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About the Role:
Call Center Trainer – IT related
€40,000 - €42,000 depending on experience
Job Duties
Plan, develop and facilitate internal training for new and/or existing agents.
Plan, develop and facilitate internal training
Monitor progress of trainees and coach for improvement. Provide clear and concise assessments of trainee’s progress and overall performance during training
Design and evaluate training and performance interventions (pre and post training assessment)
Identify performance gaps, causes of performance gaps and provide solutions to the training and production teams
Actively monitor calls by listening to the agents’ calls (Recorded / live) and share required feedback
To be updated on all process related information for training purposes and available to take calls to keep in touch with operations
Maintain historical data for the associates trained
Assist in evaluating the effectiveness of training based upon formal and informal feedback from customers and end users
Promotes client’s vision, values, and services to all customers and stakeholders
Assists in maintaining organization wide quality standards
Provide timely and efficient input and support to Training Coordinator for all training records and other related documents
Qualifications
Experience in a call center/IT training role
Fluent German (C1 – C2) and very good knowledge of English (B2 minimum)
Exceptional ability and knowledge in technics (Understanding about different technic concepts, operating systems, VPN etc)