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Dutch Speaking Customer Service - Remote in Ireland

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Location
Dublin, County Dublin, Ireland Republic of
Salary
€24k - 27k per year + relocation
Job type
Permanent Vacancy
Fluent Language
Dutch
Category
Call Centre, Customer Service
Job Reference
gh3434ire
Posted on
22 Mar 2023
View all Jobs from Recruitment Direct

About the Role:

Dutch Speaking Customer Care Agent

Remote Anywhere in the Republic of Ireland

Basic salary €24,000 + quarterly bonus

 

Job Duties:

Effectively managing and resolving customer enquires in a considerate and timely manner over the phone or email

Provide appropriate solutions and alternatives with the time limited and follow up to ensure resolution

Input and manage orders received via email or phone

Process payments, manage invoice and statement queries and escalate as required

Maximizing sales opportunities through upselling

Processing customer orders and providing expert advice on the company’s extensive products

Tracking of orders, returns, pick-ups and advise customer of updates

Translating and proofing orders

Nurturing and maintaining great relationships with our customers

Meet the team service level targets

Maintain up-to-date knowledge of our products and processes

Follow the company’s communication procedure, guidelines and policies

Ad hoc projects and duties as requested by management

The offer

Attractive relocation package

No Weekend and No Shift work

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