German Customer Support Agent 7125
- Location
- Madrid, Comunidad de Madrid, Spain
- Salary
- competitive
- Job type
- Permanent Vacancy
- Fluent Language
- English, German
- Category
- Call Centre, Customer Service
- Job Reference
- JID:7125
- Posted on
- 24 Feb 2023
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About the Role:
Our international client is looking for a native German and high English level technical service representative for one of their clients related with Printers.
Candidates need to be located in Barcelona and with local Social Security & Tax number ready to work.
Agents are meant to deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer.
Responsibilities
- Answer inbound calls from customers to provide after-sales support, schedule appointments, provide information, as well as other services as requested by the company within guidelines/goals established by the client and contact center management
- Consistently achieve call, email, and chat quality score goals to meet client and customer satisfaction goals.
- Other duties as assigned.
Requirements
- Experience in high-quality Customer Service support would be ideal (B2C)
- Good and professional communication skills
- Native level of German and fluent level of English
- 39 hours a week from Monday to Friday, working hours between 8 and 19.
- To start ASAP
Benefits:
- Free meal
- Restroom
- Paid Training
- Opportunity to work in a international and friendly environment
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!