Customer Advisor Speacialist - German Speaker (Lisbon)
- Location
- Portugal
- Salary
- €1400 - €1600 Per Month
- Job type
- Contract to Permanent
- Fluent Language
- German
- Category
- Call Centre, Customer Service, Management, Executive, Sales
- Job Reference
- German
- Posted on
- 21 Mar 2023
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About the Role:
Customer Care Specialist
Would you like to improve your career in a tech company in Europe. Apply for this job position and we can have a scheduled appointment with competities' salaries and accomodation.
Job Description
As a Customer Care Specialist, you will be the first point of contact for supply and demand-related customer support inquiries for our Spanish-speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.
Responsibilities
• Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
• Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third parties), and Quality Engineering teams.
• Coordinate regular calls with the client, for refills and upgrades to product accessories.
• Process both client-generated and internally generated service request tickets, within specified delivery times.
• Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.
Qualifications
• Bachelors’ Degree in any field
• Minimum of a year’s experience in a Customer Support or client-facing role, preferably in a multi-national environment.
• Required Language Thresholds: o English (B2-C1: Independent User Level)
Benefits and Perks
• Competitive Salary
• Career Progression Opportunities
• Initial employment contract with a duration of 12 months
• Well rounded Health and Life Insurance Packages
• Relocation package