German Speaking Customer Support Agent, Sliema JID:8765
- Location
- Sliema, Northern Harbour, Malta
- Salary
- competitive
- Job type
- Contract to Permanent
- Fluent Language
- English, German
- Category
- Betting and Gaming
- Job Reference
- 8765
- Posted on
- 8 Mar 2023
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About the Role:
German Speaking Customer Support Agent, Sliema
Ready to launch an adventure of a lifetime? Looking for an opportunity to work in a sunny country with an international flair? Come to Malta! We are recruiting for our client looking for Customer Support Agents to join their young and dynamic teams.
You’ll be providing top-notch support to an iGaming and diverse clientele. This could be your opportunity to gain super valuable experience, enjoy 8 months of Summer and enjoying all that Malta has to offer!
Responsibilities:
- Respond to customer queries in a timely manner via Live Chat, email and telephone;
- Provide a positive customer experience and first-time resolution when assisting customers with queries and complaints;
- Use internal tools to assist and take ownership of your customer query;
- Investigate issues thoroughly and escalate queries where necessary;
- Maintain knowledge of policies, procedures and licensing requirements;
- Promote safer gambling;
- Liaise with internal departments in order to resolve customers’ queries;
Requirements:
- Fluent or Native verbal and written communication in German and English;
- Experience in a customer facing role or online;
- Passion for delivering outstanding customer service;
- Ability to problem solve and find a solution;
- Ability to multi-task and prioritise;
- Competent computer literacy skills;
- A flexible approach to working hours – Able to working a shift pattern spread across any five days from seven, including public holidays and weekends.
What they offer:
- A very attractive salary + a generous bonus scheme
- Hybrid working policy which takes blended approach to both office and home working.
- Career progression
- Thorough training will be provided on all aspects of the role, including training on sportsbook and online casino, giving you the tools and knowledge to provide excellent customer experience
- Health Insurance, Life Insurance, Income Protection, Life-Event Gifting and Pension Scheme
- Employee Assistance Programme promoting mental health and wellbeing
- Gym Membership
- Fruit and snacks provided
- Social events
- Birthday Leave
To find out more about this great opportunity and many others, get in touch with the Betting Connections team.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.