Location: Gibraltar

Role: Swedish Customer Service Executive

Salary: Basic gross salary £22K yearly

Relocation: Tailored relocation packages to meet your needs to support your transition.

We are delighted to be recruiting for an exciting new Swedish speaking customer service role in beautiful Gibraltar.  Our clients - an i-Gaming company - based in the location of Gibraltar - is active in 15 markets, has over 400 employees, and more than 15 million customers worldwide.  The location is beautiful, with a mediterranean climate, magnificent landscapes, a diverse culture, gorgeous coastlines and the chance to live in a place where your wage packet can give you the lifestyle you deserve. Because Gibraltar wages buy an almost luxury standard of living in the south of Spain, many people who work here actually commute from one of the nearby towns on the Costa del Sol! 

As a Customer support agent, you will be responsible for interacting with customers to answer enquiries about services and products, provide information and resolve complaints with the highest level of customer service.   

Your Primary responsibilities will be:

• Provide the highest level of support to our customers via phone, email and chat on a range of issues; such as enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc;

• To maximise customer retention through promotion of various products, activities, bonus offers etc;

• Taking an active interest in driving process and quality improvements across the department;

• To maximise revenue opportunities by offering relevant deposit methods;

• Testing of new games, products and software as required.

We are looking for candidates who have:

• A native level of Swedish 

• Excellent command of English, both written and spoken

• Exceptional proven customer service skills with a focus on the customer at all times

• Confident oral and written communication skills

• Strong team player

• Patience and diplomacy with a high level of trust

• Good interpersonal skills

• Reasoning and analytical ability

• Knowledge and experience of the gambling industry an advantage

We can offer you:

• Permanent Contract

• Competitive salary of £22K p/a

• Quarterly bonus based on quality and performance

• 25 days holiday and 12 days Gibraltar bank holidays

• International premium healthcare

• Subsidised gym membership within a variety of locations in Gibraltar

• Continuous learning/development opportunities and progressive career paths.

• Tailored relocation packages to meet your needs to support your transition

• A dynamic, creative and technologically advanced organisation.

• Passion for innovation is a strength that is valued 

• Managers need to inspire and develop their teams to get the most out of them.

• Putting customers first is key to our success as is collaboration across the business.

• Employees are empowered to do their best but held accountable for their actions.

• Grit and determination is a prerequisite

• Honesty, integrity and trust are a given.

About Talingual​​​​​​​

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual. com