Please check your email .
The largest company worldwide in their field is looking for a 1st or 2nd line support analyst (if 1st level this person will get the opportunity to grow into the role of a 2nd line support analyst), you will need to speak German or Spanish at a technical level.
Experience/ skills required
Salary:up to £30,000 based on experience
Other benefits with the role include:
Based:Head Office, Borehamwood
Support – Provide an approachable and efficient first line of contact should any Colleague request assistance on any aspect of the hardware or software installed. Ensure all incidents are recorded using the tools available. Follow escalation plans for failures or breakdowns.
Compliance – Ensure all guidance given is in line with our store policies and maximises the accuracy of the data recorded in our business systems. Complete daily systems checks in a timely and accurate manner.
Software – Assist the implementation of all new software for Head Office and Stores. Identify and remove any problems within the software before implementation.
Hardware – Assist in themanagement and maintenance of the existing infrastructure efficiently. Assist in the implementation of all new hardware for Head Office and Stores. Organise efficient replacement or repair in the event of failure.
Reporting – Assist head office staff with the creation of reports based on data provided by the stores ensuring reports are analysed and reviewed prior to distribution.
Communication – Maintain good communication across all departments and stores, thus providing a support service for both stores and central departments.
Cost Control – Monitor costs in an effort to reduce department spend, both with regard to budget available and ongoing maintenance and replacement requirements.
Our Values & Behaviours Expected in the Role
We Love Customers
·We are enthusiastic about helping our colleagues
·We aim to provide solutions that are efficient, clear and concise
·Provide service of the highest standard
·Implement processes to simplify user experience where possible
We Lead the Way
·We set an example for how best to use technology
·We update, patch and maintain systems to ensure they are current, secure and reliable
·Plan for the future. Maintain robust and scalable infrastructure to cope with future opportunities.
·We keep abreast of technology and seek to take advantage of new solutions as they become available
We Have Great People
·We are friendly and approachable
·We have a team who understands the company as well as I. T.
·We have a team who share knowledge between team members
·We treat our Colleagues the same way that we would want to be treated
We Dare to be Different
·We constantly explore how to make things easier
·Adapt and develop Space Manager to suit the company
·We implement new technology where it adds value not just for the sake of it
·We understand the complexity of some actions and provide tools to simplify the solution where possible
We Get It
·We understand that smoothly running systems are vital to our business
·We understand the importance of each role in store and head office
·We appreciate the need to work out of hours when required to minimise the impact on our users
·We appreciate the challenges you experience when systems don't work as expected
If you want to be part of a great team, great working environment, great atmosphere, then please send me your CV ASAP. . .