Swedish Speaking Responsible Gaming Analyst, Malta JID:8843
- Location
- Sliema, Northern Harbour, Malta
- Salary
- competitive
- Job type
- Permanent Vacancy
- Fluent Language
- Swedish, English
- Category
- Betting and Gaming
- Job Reference
- JID:8843
- Posted on
- 9 May 2023
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About the Role:
Swedish Speaking responsible Gaming Analyst
Passionate about iGaming, and looking for an opportunity to make your passion part of your work? Want to join the best in the business?
Join our client, one of the leading Online Casinos in the world, as a Responsible Gaming Analysts, in their office in Malta. You will be helping players have a safe and enjoyable gaming experience, liaising with customers by email or phone.
Don’t miss this chance to turn your passion into a rewarding career in one of the most vibrant iGaming hubs in the world!
Responsibilities:
- Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking
- Monitor escalated player registrations to prevent and avoid underage gambling
- Monitor escalated self-excluded players to assess risk and refund, eligible players
- Monitor and review follow-up case report on a daily, weekly, and monthly basis
- Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
- Adopt a solution-focused approach to assist vulnerable players
- Recommend changes and/or amendments to Responsible Gaming operational activities and processes
- Work closely with the Responsible Gaming Manager to instill a culture of Responsible Gaming through promoting awareness, and delivering training as required
Requirements:
- A native or fluent Swedish speaker who can also speak and write English fluently
- You have a keen interest in the psychology of addiction
- Regulatory and compliance knowledge within iGaming is an advantage
- You are an empathic individual with an ability to listen effectively and understand others
- You have a keen willingness to learn and strive to improve business operations whilst prioritizing player protection
- A team player with a positive mindset and a flexible approach
- You are an analytical thinker with excellent attention to detail
- You enjoy working in a fast-paced, dynamic environment
Offering:
- Relocation package
- Competitive Salary
- Professional development support
- Private health insurance, Wellness allowance
- Free breakfast and lunch
- Free transport home for late-night shifts
- Birthday leave, Additional marriage leave and Paternity leave and 5 days transferable sick leave to care for your sick child
- Team building activities, Monthly get-togethers, Party tickets and Beach club access
To find out more about this great opportunity and many others, get in touch with the Betting Connections team.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.