Location: Athens, Greece

Role: German speaking Travel Advisor for Singapore Airlines

Salary: 1300€ gross per month + up to 200€  monthly performance bonus. Training completion bonus of 500€ 

Relocation:  Includes initial flight to Greece, taxi pick up from the airport, 2 weeks hotel, dedicated relocation officer and assistance with finding your own accommodation.

The Company

Our client is a global leader in the CX Outsourcing space - they provide exceptional outsourcing services to a diverse range of international clients, offering exciting career opportunities for talented individuals seeking to join our team in Athens, Greece. For their travel client Singapore Airlines, they are looking for enthusiastic Travel Advisors to support the German market.

The Role

Join our client's Singapore Airlines project as a Travel Advisor and embark on an exciting journey of delivering exceptional customer service in their CX delivery centre. As a renowned global airline, we are seeking passionate individuals with a knack for travel and a talent for providing personalized assistance to our valued customers.

Responsibilities:

• Handle inbound calls and provide expert assistance to customers regarding flight reservations, ticketing, itinerary changes, and general travel inquiries.
• Offer recommendations and advice on travel destinations, flight options, and additional services to enhance the customer's travel experience.
• Provide accurate and up-to-date information on travel policies, visa requirements, baggage allowances, and other relevant travel-related details.
• Assist customers with loyalty program inquiries, miles redemption, and membership benefits to ensure a seamless and rewarding experience.
• Resolve customer complaints and issues promptly and effectively, demonstrating empathy and professionalism throughout the interaction.

Requirements
The successful candidate should have:

• Passion for travel and a strong understanding of the airline/travel industry.
• Fluent in German
• Good command of English
• Customer-focused mindset with a dedication to delivering exceptional service and building positive customer relationships.
• Strong problem-solving abilities and the capacity to handle challenging situations with patience and composure.
• Flexibility to work in shifts, including weekends and public holidays, as per operational requirements.
• Previous experience in a customer service or call center role is preferred but not mandatory.

Salary and benefits

• Competitive salary package + 2 extra salaries per year
• Performance-based incentives.
• Private Health Insurance
• Numerous benefits and discounts
• Comprehensive training and ongoing support to enhance your knowledge of Singapore Airlines and its services.
• Exciting opportunities for career growth and development within an international company
• Excellent relocation package ( cover your flight tickets expenses, hotel accommodation, finding an apartment)
• A positive, international and inclusive work environment that promotes teamwork, diversity, and a strong sense of community.
• Team events
• Free online Greek language courses

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at  talingual. com