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Are you a Spanish speaking technical service enthusiast, looking for a new challenge in the beautiful, popular capital of Lisbon? Then this is the opportunity for you!
About our Client
Our client is a worldwide leader in Customer Experience Management and shared services for international markets. With their team of 9. 000 employees, from 82 nationalities, they are providing services in 35 languages for 64 markets.
Our client is considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, they were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within their sector.
Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city and around 2. 8 million in the entire metropolitan area. It is a city close to the sea, offering great shopping, nightlife, and an amazing cultural heritage, and many beautiful buildings. This is one of many reasons that Lisbon has become one of the most popular destinations for European travelers. The climate has what is called the subtropical - Mediterranean climate, meaning that it has mild winters and hot summers. Lisbon has everything you wish for: sun, warmth, good nightlife, relaxed lifestyle, good food, shopping, culture, parks, and surfing!
As a Customer/Technical Service Representative, your main mission will be to manage their requests regarding the use and proper functioning of this device.
This support will be in Spanish and English via phone and e-mail.
The company is an innovative medical device company dedicated to making the lives of people with diabetes and other conditions easier, using a unique alternative to traditional insulin delivery methods. With its simple, wearable design, their device provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Founded in 2000, more than 100,000 users across the globe rely on this tool to bring simplicity and freedom to their lives.
2 years of experience in a tech-support operation;
Empathic and helpful;
Good communication skills;
Experience in troubleshooting/technical support;
Soft-skills for de-escalating situations when needed;
Assist on invoicing, tracking shipments, placing orders;
Able to handle sensitive information;
Fast learner capacity.
About Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.