Japanese speaking Customer Support Team Leader - JID:8999
- Location
- Pietà, Northern Harbour, Malta
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- English, Japanese
- Category
- Betting and Gaming
- Job Reference
- 8999
- Posted on
- 24 Oct 2023
View all Jobs from Betting Connections
About the Role:
Job Description:
We are seeking an experienced and fluent Japanese-speaking Customer Support Team Lead to join our client's dynamic and growing team. Based in Malta, you will lead a team of customer support representatives to ensure their clients receive exceptional service and assistance. Your role will involve supervising daily operations, resolving escalated issues, and maintaining a high level of customer satisfaction.
Responsibilities:
- Lead and mentor a team of Japanese-speaking customer support representatives.
- Manage day-to-day operations, including assigning tasks, monitoring performance and KPIs, and ensuring service quality.
- Handle escalated customer inquiries and issues, providing swift and effective resolutions.
- Collaborate with other departments to improve customer support processes and workflows.
- Analyze customer feedback to identify areas for improvement and implement necessary changes.
- Prepare and present regular performance reports to management.
- Stay updated on industry trends and best practices to enhance customer support strategies.
- Foster a positive and motivated team environment.
Requirements:
- Japanese native speaker able to communicate fluently in English, both written and spoken.
- Proven experience in customer support, with a minimum of 2 years in a leadership or supervisory role.
- Strong understanding of the iGaming industry and its specific customer service requirements.
- Excellent communication and interpersonal skills.
- Problem-solving mindset with the ability to handle challenging situations.
- Proficiency in using customer support tools and MS Office software
- Exceptional organizational and multitasking abilities.
- Based in Malta
To find out more about this great opportunity and many others, get in touch with the Betting Connections team.
Know someone looking for their next career move?
At Betting Connections, we value the power of personal referrals! We offer an exciting "Refer-a-Friend" initiative, giving you the great opportunity to earn €250 for every successful referral.