Would you like to work remotely in Greece and experience the entire beauty of the country? You're in the right place. Choose your preferred work location and deliver top-notch customer support for the German online bank N26, thanks to a great work-life balance!

We are currently looking for German-speaking customer advisors for the German online bank N26 who are ready to kickstart their professional career in beautiful Greece. As the first point of contact for end customers from Germany, Austria, and Switzerland, you demonstrate excellent communication skills and provide friendly and solution-oriented assistance. The best part: You can work flexibly from anywhere and explore the entire country if you wish.

About the Company:

Our partner company is the global leader in outsourcing and customer relationship management. The entire corporate group employs around 420,000 people who work in 170 countries, speak over 265 dialects and languages, and operate in all business sectors and on all continents on behalf of major international companies. According to Fortune and Great Place to Work, the company is among the top 25 employers worldwide. Furthermore, the company has been named the best company in the customer support industry four times by Exame Magazine. Seize the opportunity and become part of a multicultural team, a fast-paced environment, and a diverse range of dedicated projects with some of the best B2C and B2B brands worldwide.

Your Responsibilities:

• Greet customers in a polite, friendly, and professional manner, following agreed-upon procedures.
• As a first-level agent, handle incoming calls and effectively address each customer issue with a solution-oriented approach.
• Serve as an interface not only to private end customers but also communicate with business customers in the B2B environment.
• Proactively offer and expand the "customer journey" by introducing the product range.
• Ensure that services provided to our customers meet the contracted Key Performance Indicators (KPIs).
• Actively listen to customers, showing empathy for their concerns and needs, and utilize the opportunity to build a relationship with them.
• Maintain basic knowledge of the products and/or services.
• Perform accurate and complete work, including appropriate notes on accounts as required.
• Participate in activities to enhance customer satisfaction and company performance.
• Track, document, and retrieve information in the call tracking database.
• Respond to customer inquiries by referring to published materials, secondary sources, or more experienced staff members.

Our Offer:

Our partner offers you a tailored "carefree package" that includes not only an ambitious and innovative work environment but also complete relocation support and comprehensive assistance with all bureaucratic matters.

• Work remotely throughout Greece and explore the country in your own way.
• Relocation package, including flight tickets, 4 weeks of free accommodation, agency support in finding new accommodation, and airport taxi service.
• Free support from the Employee Relations department during the hiring process regarding your social security number, health insurance (IKA), tax number, bank account, etc.
• Paid training to keep you up to date on products and procedures.
• Internal medical support and health insurance.
• Excellent career advancement opportunities.
• International working environment.
• Company-organized events, parties, excursions, etc. , throughout the year.
• Above-average salary opportunities, plus bonus possibilities.

Your Profile:

• German language skills at C1/C2 level + English proficiency.
• Excellent written and verbal communication skills to simplify technical language for non-technical users.
• Experience in a fast-paced operational environment, call center environment, or a role involving customer contact is a plus.
• PC skills required.
• Patience in communication and problem-solving.
• Handle all data and personal information with the utmost confidentiality.
• Proactive, self-motivated, and a great team player.
• Good organizational skills and ability to work independently.

**All applicants must have an EU passport or a valid residence permit.

Why Work in Greece?

Greece offers a wealth of reasons why it is a wonderful place to live and work. In addition to its rich culture and history as the birthplace of Western civilization, Greece impresses with breathtaking natural beauty. The Mediterranean way of life is reflected in the warm hospitality of the Greeks and a relaxed lifestyle. Economically, Greece has made significant progress in recent years, stabilizing its economy. Moreover, Greece still provides an affordable cost of living.

Multilingual Jobs Worldwide

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At Multilingual Jobs Worldwide, we have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. With our network of over 300 partners in more than 30 countries, we have already helped over 3,000 people find their dream jobs.