Spanish speaking CRM Manager - Malta JID:9006
- Location
- Sliema, Northern Harbour, Malta
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Spanish, English
- Category
- Betting and Gaming, Call Centre, Customer Service
- Job Reference
- 9006
- Posted on
- 22 Sep 2023
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About the Role:
We are seeking Native Spanish-speaking CRM Manager who is fluent in English to lead our client’s Customer relationship management efforts. In this role, you will be responsible for developing and executing strategies to enhance customer engagement and satisfaction across both Spanish and English-speaking markets.
Our client also mentions the following benefits:
- Flights to Malta
- 2 weeks accommodation on Arrival
- Health insurance (after probation)
Apply now! Interested, or know someone who is? Send us your CV and our Recruiters will be in touch!
Key Responsibilities:
- With a strong focus on creating player lifecycle journeys, you will develop and implement highly automated and personalised lifecycle campaigns, as well as real time interactions, across multiple channels based on customer behaviour modelling.
- You will conduct A/B and multivariate testing of lifecycles to continuously optimize campaign quality and performance.
- Constant analysis of lifecycle campaign in close collaboration with the Product, Key Account and Data teams to improve ROI of the lifecycles.
- Assist in building a data driven digital marketing strategy.
Requirements:
- Native Spanish and Fluent in English
- 2 years’ experience in a CRM position within the iGaming industry
- Analytical and able to present reports in a logical way
- In-depth understanding of segmentation
- Strong organizational and collaborative skills
- Can-do positive attitude
- Solution-oriented mindset
- Team player
Benefits:
- Flights to Malta
- 2 weeks accommodation on Arrival
- Health Insurance (after probation)
- Wellness benefit (after probation)
- Breakfast or lunch provided Monday to Friday (later meals provided for those on evening shifts)
- Drinks, snacks etc provided in the kitchen – key for vending machine in the office which is credited by the company every month
- Organised team events – (summer/Xmas parties) and smaller events (St Patricks day, Carnival etc, birthdays)
- Team dinners for new starters to get to know each other
- Flexible work environment – aside from CS/Payments – flexible working hours – latest have to be in by 10am
- No fixed remote or working from home options, but a lot of flexibility can be given to individuals.
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