German speaking VIP Executive - Malta JID:9007
- Location
- Sliema, Northern Harbour, Malta
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- English, German
- Category
- Betting and Gaming, Call Centre, Customer Service
- Job Reference
- JID:9007
- Posted on
- 2 Oct 2023
View all Jobs from Betting Connections
About the Role:
Are you fluent in German and good at communicating with clients? Based in Malta?
We are seeking VIP Executive who is motivated and ready to contact potential customers.
Help our client’s team build strong relationships with our customers and lead them to growth and success.
Our client also mentions the following benefits:
-
Health insurance from first day
-
Dental insurance from first day
-
Wolt Voucher given to new starters relocating to Malta.
Apply now! Take on new challenges!
Interested? Want to find out more? Let us help guide you towards your dream job! Send us your CV today and our Recruiters will be in touch!
Responsibilities:
-
Manage a portfolio of VIP users with the objective of retaining and increasing user values
-
Establish a 1-1 relationship with users
-
Creating tailor made offers for personalised service
-
Monitor and Analyse KPIs - identifying patterns and trends of the users
-
Budget Management - Ensure the relevant KPIs are acceptable with valid reasons
-
Evaluate market trends on existing offers ensuring we stay ahead of the game - leveraging experiences and bonuses to retain and grow your portfolio
-
Manage users’ expectations and daily queries referring to our Products - Games, Payments, Offers, Rewards etc
-
Monitor and contact potential customers to expand the VIP segment
-
Profiling of VIP users
-
Coordinate with CRM team to ensure there are regular communications established that may include relevant offers
Requirements:
-
Fluency in German and English
-
Candidates based in Malta
-
Minimum 2 years in iGaming CS or minimum 1 year in iGaming VIP
-
Skills Strong communication skills including: negotiating, mitigating and critical reasoning
-
Analytical sills including: ability to interpret data and prioritize action items
Benefits:
-
Health insurance from first day
-
Dental insurance from first day
-
Fitness bonus – Up 50 Euro per month paid back to employees upon presenting receipts of sports activities or coaching or gym etc.
-
Wolt Voucher given to new starters relocating to Malta
-
Hybrid Work Model (Twice a week from office)
-
Nice new offices in a Business Centre with an in house Cafeteria
Know someone looking for their next career move?
At Betting Connections, we value the power of personal referrals! We offer an exciting "Refer-a-Friend" initiative, giving you the great opportunity to earn €250 for every successful referral.
Get in touch with us to kickstart your career today!