French speaking Customer Support Agent - Lisbon, Portugal JID:7305
- Location
- Lisbon City, Lisbon, Portugal
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- English, French
- Category
- Call Centre, Customer Service
- Job Reference
- #7305
- Posted on
- 12 Sep 2023
View all Jobs from SpotOn Connections
About the Role:
Our client is a recognized service provider in the management of health insurance and pension fund contracts. A company with strong and continuous growth with focus on constant progress, dedicated to optimizing management and customer satisfaction. Looking for long-term committed candidates to develop a career in Customer support, with an excellent native level of French and previous customer support relevant experience.
Responsibilities:
- Receive incoming calls and deal with customer enquiries and complaints;
- Follow procedures to support clients with their insurance claims;
- Provide support and updates on the progress of their insurance claims;
- Support the back office team with documentation one day per week
.
Requirements:
- Minimum 6 months of previous experience in Customer support role;
- Excellent level of French, C2.
- Ideally, Higher education
- Autonomous, with a great sense of organization, and particularly comfortable with tools such as Excel and Word.
- Interpersonal skills and team spirit.
- Dynamic, reactive, and organized, you know how to manage priorities and take initiative.
On offer:
- Scalable salary per month
- Equipment provided & Monday to Friday schedules
- Meal allowance 8€ per day
- 30€ of Transport Allowance
- Performance Bonus
- Health Insurance from day 1 (discounts for families)
- Free Medical Visits twice per month
- High investment life work balance and quality-health actions and benefits, for example offering massages to all employees, and access to a doctor
- Career development – an adaptation of the function and progression for other roles
- Important given to Employee feedback
- Collaborations for discounts in stores, gyms, and others
- Resting & Meals room
Know someone looking for their next career move?
At SpotOn Connections, we value the power of personal referrals! We offer an exciting "Refer-a-Friend" initiative, giving you the great opportunity to earn €250 for every successful referral.
Get in touch with us to kickstart your career today!