French speaking customer support representative in Barcelona
- Location
- Barcelona, Cataluña, Spain
- Salary
- TBD
- Job type
- Contract to Permanent
- Fluent Language
- English, French
- Category
- Call Centre, Customer Service
- Job Reference
- ID: 32306
- Posted on
- 15 Sep 2023
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About the Role:
French Speaking Customer Representative agent
Our client is an internationally acclaimed outsourcing business. Many successful organizations have transferred their service departments to our clients so they can focus on their core business.
Why move to Barcelona?
Barcelona is a beautiful city and is the capital of the Catalonia region of Spain. The city is famous for its art and fine architecture, and of course football. Barcelona has 4. 7 million inhabitants and the city has both city life and beach life at the same time. This is one of many reasons that Barcelona has become very popular in recent years. It is also no secret that Barcelona has a fantastic nightlife and good shopping opportunities.
Responsibilities:
- Provide first-class customer satisfaction at all times by taking necessary steps to assist and support our customers
- Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system
- Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates
- Update tickets in accordance with proper logging procedures
- Ensure the correct presentation of the client's corporate and brand images in all interactions
Knowledge Management:
- Attend all training to gain expert knowledge and understanding of all products and procedures relevant to the service
- Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company
- Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures
Requirements:
- High/native level of French plus fluent English
- Great teammate
- Willingness to learn and apply new technologies
- Analytical skills with demonstrated problem-solving ability desired
- Ability to operate in high-pressure situations
- Good technical skills and knowledge preferable
- Excellent communication skills
Conditions:
- Fixed salary + bonus
- Relocation package
- Excellent, ongoing training and monitoring
- Multicultural environment
- Free language courses
- Discounts for employees