German-speaking Customer Support Specialist for retail platform REMOTE in Bulgaria
- Location
- Bulgaria
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- German
- Category
- Call Centre, Customer Service
- Job Reference
- REMOTE-BULGAria
- Posted on
- 18 Sep 2023
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About the Role:
Have you ever considered moving to Bulgaria? If not, you should think again! Varna is a beautiful and dynamic Eastern European city and currently we are looking for a German speaker that want to move and work here!
Our Client:
Our client is multinational company that delivers innovative solutions across all stages of the customer experience journey.
Your role:
- Respond to and resolve a variety of consumer queries by phone calls and e-mails;
- taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
- provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
- carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
- understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
- navigating multiple systems simultaneously in order to update e-records promptly and accurately;
- proactively provide support and assistance to colleagues and work together as a team.
What you need:
- Has very good command of spoken German (at least level B2/C1);
- Has good command of spoken English (at least level B1);
- experience in a contact center or customer facing role is beneficial;
- experience in technical facing role is beneficial;
- can adapt quickly to changes in products, process and technology;
- has proven track record of excellent attendance and time-keeping;
- has good computer literacy.
Our partner offers:
- Competitive remuneration scheme;
- social package including: additional healthcare insurance, gift vouchers, sport card discounts;
- to participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
- working schedule: Monday - Friday, 2 days off;
- opportunities for a long-term professional career;
- entitlement to company internal training and development accordingly global standards.
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries.