Dutch-speaking Customer Care Agent in Greece (remote)
- Location
- Work From Home
- Salary
- TBD
- Job type
- Contract to Permanent
- Fluent Language
- Dutch
- Category
- Call Centre, Customer Service
- Job Reference
- ID:35350
- Posted on
- 18 Sep 2023
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About the Role:
We are looking for experienced Dutch-speaking Customer Support professionals who are based in Greece and who want to work from home!
The project
You will work for a Dutch leader in producing and supplying natural gas, electricity & heat in the Netherlands. With this they provide energy to more than 2 million customers. They also carry out energy trading and are heavily involved in sustainable energy projects. Making sustainability one of their main values of the future. They are planning together with a lot of other energy companies to go for climate neutrality in 2035.
The Role
This is a Customer Care position. Your main goal is to assist clients in the best way possible, and by doing so contribute to a strong reputation of the brand you are representing! Some tasks:
- Handle all incoming questions and requests via telephone, e-mail or chat regarding:
- sales
- invoicing and the dunning process
- payments
- rate changes
- To treat complaints
- To do retention
- To increase clients satisfaction while building & maintaining good relationships
The Ideal Profile
- Native-level Dutch, intermediate English
- Secondary diploma completed
- Experience with MS Office
- Willingness to learn
- Problem solving skills
- Positive attitude
The Offer & Benefits
- Fast recruitment process
- Initial training program
- Opportunity to grow within the company
- Opportunity to work virtually (home-office) from anywhere in Greece
- Salary which is above average based on local standards