French Speaking Customer Service - onsite
- Location
- Lisboa e Vale do Tejo, Lisbon, Portugal
- Salary
- €15k - 16k per year
- Job type
- Permanent Vacancy
- Fluent Language
- French
- Category
- Call Centre, Customer Service
- Job Reference
- fc5454lis
- Posted on
- 9 Dec 2023
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About the Role:
French Speaking Customer Service - onsite
Lisbon, Portugal
Gross salary €15,100 per year including bonuses plus meal allowance
Overview
Our client is recruiting French speakers to start 15th November, candidates must be able to start then if successful. This role is working on behalf of one of the world’s leading IT companies.
Native French and b2 English is required.
Job Duties
Ability to assist users with pre-sales, general Inquiries, and technical support issues via Calls, Chat, Email, Social and messaging support (as assigned).
Ability to adapt the brand’s voice and tone for interactions on both private (calls, email, chat, and messaging channels) and public (social, forums, ecommerce reviews) channels.
Respond appropriately to customer escalations and escalate customers’ issues to higher tiers of support, as defined and documented.
Respond to inbound customer’s requests; document relevant case information.
Work Schedule
This role requires working shifts including weekends. Operating shifts between Monday to Friday: 08:00-20:00 and Weekends: 08:00-17:00
Days Off: 2 Days Rotational
Relocation if required
Flight Ticket Reimbursement after 6 months and Room with rent of 280€ for 12 months (discounted directly from the payslip)