Danish-speaking Technical Support Agent to Malaga, Spain
- Location
- Spain
- Salary
- TBD
- Job type
- Contract
- Fluent Language
- Danish
- Category
- Call Centre, Customer Service
- Job Reference
- 32821
- Posted on
- 9 Nov 2023
View all Jobs from Nordic Jobs Worldwide
About the Role:
At Nordic Jobs Worldwide we are looking for a Technical Support Advisor for our great client in Malaga. Maybe this is an opportunity for you?
Technical Support Advisor
The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.
Main tasks
- In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email. Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.
They offer
- Full-time (39 hours/week) and Permanent Contract
- Schedule: from Monday to Friday, from 9 to 18
- Good and competitive salary
- Opportunity to join an international company
What they need from you:
- Native level of Danish
Fluent English - A strong technical affinity, experience in technical field is a plus
- Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc. )
- A good understanding of the MS Office environment is essential.
- Good telephone etiquette.
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 2 years we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries. Are you the one we are looking for? Please reach out to me by applying for this position or direct message to me at: