We are looking for a strong Polish speaking Team Leader for our client in Riga, Latvia to lead a Polish team of great Customer Service Agents. We are looking for you who likes to work within the fintech industry and someone who enjoy coaching others to success!
Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. They are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Our client has been recognised amongst India's 50 best companies to work for in 2020 by the Great Place to Work Institute.
We are looking for a strong Polish speaking Team Leader for our client in Riga, Latvia to lead a Polish team of great Customer Service Agents.
Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. They are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Our client has been recognized amongst India's 50 best companies to work for in 2020 by the Great Place to Work Institute.
Responsibilities in the role as Team Leader:
- Motivate, develop, and mentor team members.
- Drive process performance to exceed SLA deliverables.
- Provide exceptional customer service and assess client needs.
- Manage team relationships and deliverable quality.
- Proactively address performance dips with reinforcement plans.
- Manage people, including performance and development.
- Delegate daily volumes and ensure delivery meets KPIs.
- Improve processes and operational efficiencies.
- Conduct team huddles for updates and feedback.
- Handle client queries/complaints and provide solutions.
- Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
Qualifications & Requirements:
- Customized working schedule depending on the service window received from the client
- Fluent in English and native in Polish language, both written and spoken
- At least 1-2 years' experience as customer service Team Lead
- Computer literate with a minimum typing skill of 30 wpm with 90% accuracy
- Excellent people management skills should have experience in previous roles
- Excellent communication and customer service skills
- Ability to drive initiatives in the team with creativity and a long-term vision
- Experience in initiating and implementing process improvements
- Experience in Customer Support/Customer Relationship/Customer Service
- Hands-on experience in back-office activities - Live Chat and Social Media
- Take ownership to manage deliverables across multiple assignments
- Should be a self-motivated achiever
Benefits:
- Attractive salary package
- Permanent contract
- Relocation support
- Private insurance including spouse & kids and dental care
- Career growth opportunities in a multinational company
Is this you? Then we would love to get to know you better! Please send your application today.
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- Customized working schedule depending on the service window received from the client
- Fluent in English and native in Polish language, both written and spoken
- At least 1-2 years' experience as customer service Team Lead
- Computer literate with a minimum typing skill of 30 wpm with 90% accuracy
- Excellent people management skills should have experience in previous roles
- Good experience in MS Office - Word, Excel, and PowerPoint
- Excellent communication and customer service skills
- Excellent analytical and problem-solving capabilities
- Ability to drive initiatives in the team with creativity and a long-term vision
- Experience in initiating and implementing process improvements
- Experience in Customer Support/Customer Relationship/Customer Service
- Hands-on experience in back-office activities - Live Chat and Social Media
- Should be a self-motivated achiever
- Attractive salary package
- Permanent contract
- Relocation support
- Private insurance including spouse & kids and dental care
- Career growth opportunities in a multinational company