Swedish-speaking Client Service Manager in Lisbon
- Location
- Lisbon City, Lisbon, Portugal
- Salary
- TBD
- Job type
- Contract
- Fluent Language
- Swedish
- Category
- Call Centre, Customer Service
- Job Reference
- ff5fhs66
- Posted on
- 4 Oct 2024
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About the Role:
Are you a Swedish speaker looking for an exciting new opportunity in Lisbon, Portugal? Our client is seeking an experienced Swedish-speaking Service Manager to join their team!
Your Role
As the Service Manager, you'll be the primary interface managing contract compliance and administrative responsibilities. Your daily tasks will involve:
- Conducting Service Management Reviews with key client stakeholders to ensure services and performance align with business plans.
- Coordinating regular contract reviews and capturing areas for possible changes or updates.
- Managing customer relationships and ensuring overall customer health through regular reviews.
- Handling customer enablement duties such as training, access requests, and ongoing customer needs.
- Managing service level assessments, reporting, and analysis.
- Reviewing Key Performance Indicators (KPIs) and providing action plans.
- Seeking areas for process enhancements and driving improved performance.
- Providing accurate, timely, and professional reports to senior management.
- Participating in business meetings and contributing to day-to-day improvements.
Qualifications & Experience
Minimum Requirements
- Bachelor's or Master's degree in a related field.
- Proficiency in PowerPoint, Excel, Outlook, Word, and Microsoft Teams.
Professional Certifications
- ITIL V3/v4 certification.
- CISCO CSM.
Skills and Competencies
- Strong communication skills.
- Creativity and innovation.
- Adaptability and flexibility.
- Strategic vision.
- Ability to develop others and themselves.
- Organizational awareness.
- Conceptual thinking and problem solving.
- Effective action management.
- Business planning and resource management.
- Financial and budgeting management.
Why Choose Our Client?
- Permanent contract.
- Competitive salary.
- Private health and life insurance from day one.
- Monday to Friday working hours.
- On-site work module.
- Meal allowance on card/voucher.
The Benefits of Living and Working in Lisbon
Lisbon, Portugal’s sunny capital, offers a perfect blend of career opportunities and quality of life. Enjoy a vibrant cultural scene, stunning architecture, and beautiful beaches. The city is a tech hub with growing job prospects, excellent public transport, and an affordable cost of living. Lisbon’s warm weather and friendly community ensure a balanced and fulfilling lifestyle.
Do you meet the requirements and are looking for your next professional opportunity in Lisbon? Apply now and take the next step in your career!
Nordic Jobs Worldwide
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, Suriname and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.