Real-Time Analyst
- Location
- Riga City, Riga, Latvia
- Salary
- €1.9k per month + relocation
- Job type
- Permanent Vacancy
- Fluent Language
- English
- Category
- Call Centre, Customer Service
- Job Reference
- vc2322rig
- Posted on
- 16 Sep 2024
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About the Role:
Real-Time Analyst
Riga, Latvia
€1900 gross per month
The position is focused on managing operational efficiency, data integrity, and communication between teams, all within a high-pressure, 24/7 environment. Here's a detailed breakdown:
Job Responsibilities:
- Meet Departmental Goals: Ensuring targets set by the department are met consistently.
- Data Integrity: Maintaining accuracy and consistency in data.
- Operational Process Understanding: Familiarity with workflow and processes, with the ability to analyze and report data.
- Flexibility: Being open to change, multitasking, and working with different tasks or teams.
- Managing Real-Time Adjustments: Handling changes in staff assignments or task distribution in real-time.
- Team Communication: Coordinating between teams to ensure smooth operations.
- Discipline Enforcement: Managing discipline on the floor to maintain focus and efficiency.
- Quick Decision-Making: Ability to think on your feet and make decisions to meet service objectives.
- Compliance with Real-Time Availability: Ensuring constant availability of resources.
- SLA Adherence: Meeting Service Level Agreements (SLA) and achieving set application percentage targets.
- Real-Time Reporting: Generating timely and accurate reports.
- Customer Management: Handling relationships with both internal and external customers.
- Data Reporting & Dashboards: Creating and maintaining various reports, dashboards, and ad-hoc data reports.
- High-Level Data Analysis: Conducting advanced data analysis and interpretation.
Skills Required:
- Analytical Skills: Strong ability to analyze data and identify trends or opportunities.
- MS Excel & Office Proficiency: Good command of Excel and other MS Office applications, as data manipulation and reporting are essential.
- Avaya CMS Knowledge: Familiarity with Avaya CMS for reporting and managing communication systems.
- Strategic Thinking: Ability to see and act upon business opportunities for growth.
- Scheduling Knowledge: Understanding of the fundamentals of scheduling, including how to allocate resources and time efficiently.
- Work Under Pressure: Ability to stay calm and maintain performance under stressful conditions.
- 24/7 Availability: Willingness to work in shifts and handle round-the-clock operations.
This role is ideal for someone with strong analytical capabilities, real-time decision-making skills, and proficiency in reporting and scheduling within a dynamic environment.