Swedish-Speaking Travel Agent in Tallinn, Estonia
- Location
- Estonia
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Swedish
- Category
- Travel, Hospitality, Tourism
- Job Reference
- 6667777
- Posted on
- 1 Oct 2024
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About the Role:
Are you interested in working in the travel industry for a Norwegian company? Hurtigruten in Tallinn, Estonia, is looking for an enthusiastic and customer-oriented travel consultant to join their team for the Norwegian market!
As a travel consultant, you will be responsible for providing customers with professional guidance and service, as well as identifying and maximizing sales opportunities. You will be a key part of the team working to create a positive customer experience for Hurtigruten’s existing and potential customers.
Responsibilities:
- Provide consultative sales and service to customers through all communication channels
- Identify customer needs and respond professionally and promptly
- Take advantage of all opportunities to convert customers through incoming or outgoing contact
- Enter, update, and document all customer information in the system according to standard procedures
- Follow up on customer contacts when necessary
- Identify and escalate issues to ensure resolution
- Handle and resolve customer complaints to ensure customer satisfaction
- Be available for crisis training and support during on-call duties as needed
- Perform tasks assigned by direct supervisors
- Work in shifts, Monday-Friday 09:00-19:00, some Saturdays 09:00-15:00
Qualifications:
- Secondary education
- Previous experience in customer service or the travel industry
- Experience in telephone sales – both incoming and outgoing
- Knowledge of Microsoft Office
- Native-level proficiency in a Nordic language / good English skills – both written and spoken
Personal qualities:
- Be a role model for Hurtigruten’s core values
- Promote a proactive sales culture
- Strong communication and objection-handling skills
- Proven ability to handle multiple tasks simultaneously
- Ability to manage stress and work in a fast-paced environment
- Results-oriented and detail-focused
- Self-motivated with strong planning skills
Hurtigruten offers:
An exciting and challenging position in a global company, the opportunity to work with an engaged and knowledgeable team, a positive work environment focused on well-being and development, as well as competitive salary and benefits.
About Hurtigruten:
Hurtigruten is a Norwegian travel company headquartered in Tromsø. The company operates coastal cruises along the Norwegian coastline and has operations in Antarctica and Svalbard. Hurtigruten is one of Norway’s most well-known companies and is a popular tourist attraction for both Norwegian and international visitors.
Hurtigruten offers an exciting and challenging position in a global company, the opportunity to work with an engaged and knowledgeable team, a positive work environment focused on well-being and development, as well as competitive salary and benefits.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.