Czech-speaking Customer Support Agent to Lisbon, Portugal
- Location
- Portugal
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Czech
- Category
- Call Centre, Customer Service
- Job Reference
- Portugal
- Posted on
- 1 Oct 2024
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About the Role:
As a Customer Support Specialist, You will be responsible for delivering exceptional customer support to our Enterprise customers. Your role encompasses problem identification, investigation, and resolution, both over the phone and through web-based channels.
- Taking ownership of new cases and escalations promptly and proactively addressing customer satisfaction concerns before they escalate into problems.
- Assisting Enterprise customers, partners, and fellow engineers.
- Defining the scope of customer issues and support boundaries by gathering relevant information.
- Conducting thorough research to investigate problems, with the option to collaborate with other teams.
- Escalating issues to management when appropriate, acting as a customer advocate, and keeping customers informed.
Requirements:
- Fluent level of written and verbal communication skills in Czech and good command of English (B2 Level);
- Willing to start an international experience – work abroad;
- Excellent communication and interpersonal skills and team spirit;
- Strong knowledge of Office 365 in an Enterprise environment – particularly, Exchange Online.