Danish Speaking Customer Support - Travel
- Location
- Barcelona, Cataluña, Spain
- Salary
- Market related
- Job type
- Permanent Vacancy
- Fluent Language
- Danish
- Category
- Customer Support, Customer Service
- Job Reference
- sm343476ba
- Posted on
- 14 Jul 2025
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About the Role:
Danish Customer Service Representative - Travel Industry
Location: Barcelona, Spain
Salary: €22,537 per year gross
Please note candidates must already live in the Barcelona area.
Job Responsibilities:
As a customer support advisor for a prestigious travel company, you will be responsible for:
- Understanding and identifying customer needs.
- Listening, responding, and mediating between international travellers and accommodation suppliers worldwide.
- Ensuring a high level of customer service.
- Clarifying inquiries about service, payment, and technical requirement
REQUIREMENTS
What You’ll Do
- Handle customer queries with professionalism and empathy
- Work across Office 365, CRM systems, and internal platforms
- Provide fast, effective solutions with a can-do attitude
- Help maintain high-quality support for accommodation platform users
- Adapt to new processes and priorities with an open mind
- Deliver service that meets performance and satisfaction goals
What You Bring
- Native Danish + Advanced English (written and spoken)
- Strong communication and interpersonal skills
- Solid computer skills (Office 365, CRM tools)
- A proactive, problem-solving mindset
- Experience in customer service or contact center work (valued)
- Availability to work hybrid (office + home within 100km)
- Flexibility for rotating shifts (09:00–20:00, Monday to Sunday, 2 days off/week)
Perks & Benefits
- Full-time, 39h/week contract
- Temporary contract with long-term potential
- 27 working days of paid vacation/year
- Health insurance option after permanent hire
- Flexible benefits (transport, nursery school support after probation)
- “Feel Good” program: Spanish lessons, quizzes, beach volleyball, and more
- Modern office
- Free daily coffee + weekly fruit
- Career development in an industry-leading team
Benefits:
- Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
- Free private health insurance if interested when getting a permanent contract.
- Flexible remuneration in nursery school transport if interested after probation period.
- A multicultural and international working environment
- Modern office spaces.
- Free coffee every day and free fruit once a week
- Be part of an exciting industry leading department with great opportunities to learn and grow your career
- 3 weeks of Initial training and continued personal coaching
Job Types: Full-time, Permanent
Pay: 22,537. 00€ per year