Operations Customer Expert in Lisbon (Dutch Speaker)
- Location
- Lisbon City, Lisbon, Portugal
- Salary
- TBD
- Job type
- Contract
- Fluent Language
- Dutch, English, Flemish
- Category
- Customer Support, Customer Service
- Job Reference
- 5158-49
- Posted on
- 27 Jun 2025
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About the Role:
Are you passionate about delivering premium customer experiences? Step into a role where quality service, attention to detail, and customer satisfaction are at the heart of everything you do.
We're looking for individuals who take pride in offering high-level customer care, who enjoy solving problems, and who can communicate clearly and confidently. If you're fluent in Dutch or Flemish, thrive in a multicultural environment, and are ready for a new opportunity in sunny Lisbon, this could be the right move for you.
Your responsibilities and impact as an Operations Customer Expert will be:
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Supporting customers through multiple channels (voice, email, chat) in Dutch/Flemish and English
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Understanding customer needs and providing accurate, efficient solutions
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Ensuring a smooth and professional experience in every interaction
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Resolving issues on first contact whenever possible
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Staying informed about products and services to offer clear guidance
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Identifying opportunities for customer satisfaction and loyalty through thoughtful recommendations
Skills, qualifications, and qualities you’ll bring:
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Native-level fluency in Dutch or Flemish and a solid command of English (minimum B2 level)
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Excellent communication skills and a customer-focused attitude
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Problem-solving mindset with a calm, friendly approach
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Previous experience in customer service or sales is a plus
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EU citizenship or a valid Portuguese residence permit
What’s in it for you:
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12-month contract, with potential for long-term or permanent employment
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Full-time (40h/week), rotating shifts between 07:00 and 19:00
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Gross monthly salary with accommodation: 1,150€
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Gross monthly salary without accommodation: 1,409€
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Performance bonus: up to 100€/month
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Paid training: 20 days, 42. 72€/day
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Health insurance from day one
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Relocation support and optional shared housing
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International, growth-focused workplace in Lisbon
About your future company:
You’ll be joining a global leader in customer experience solutions, working in a vibrant international team based in Lisbon. This company supports some of the world’s most well-known premium brands and is known for its commitment to employee development and workplace culture.