French-speaking Back Office Gaming Support Specialist to Sofia, Bulgaria
- Location
- Sofia, South-West, Bulgaria
- Salary
- Relocation assistance to Sofia including flight and hotel accommodation, fully paid training and long-term stable employment, flexible 24/7 working hours, attractive salary with performance bonus, additional health insurance, over 50 benefits (relaxation rooms, yoga classes, corporate discounts, etc.), career development opportunities, positive international working environment, continuous support and learning, and employee referral bonuses.
- Job type
- Permanent Vacancy
- Fluent Language
- English, French
- Category
- Customer Support, Customer Service, IT, Digital, AI
- Job Reference
- 52068
- Posted on
- 3 Nov 2025
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About the Role:
1. About the Role:
Are you a French speaker with a passion for gaming? Join our client’s dynamic team in Sofia, Bulgaria as a Back Office Gaming Support Specialist. You will assist players by answering their inquiries in a friendly and empathetic manner via email and chat, ensuring an ultimate player experience. You will investigate and resolve issues, provide accurate information, and collaborate with other teams to address escalations while maintaining confidentiality and player privacy. Your role will help maintain high service quality and contribute to a positive gaming community.
2. Candidate Profile:
• Fluent French speaker with excellent written and spoken English (C1 level).
• Passionate about gaming with knowledge of online games or a strong interest in the gaming industry.
• Empathetic listener with strong communication and typing skills, able to understand and relate to players’ perspectives.
• Team player who can work flexible shifts including weekends and holidays; previous customer support experience is an advantage.
3. Why Sofia?
Bulgaria’s capital offers a vibrant lifestyle with affordable living costs, a thriving cultural scene, and easy access to scenic mountain trails.
4. What We Offer:
• Attractive salary with monthly performance bonus.
• Relocation package with flight and hotel accommodation to help you settle in.
• Fully paid training, stable long-term employment and clear career progression paths.
• Flexible shift patterns operating 24/7, allowing you to balance work and personal life.
• Additional health insurance and over 50 benefits including relaxation rooms, yoga sessions, corporate discounts and more.
• Supportive multicultural environment, continuous learning opportunities, and an employee referral program with bonuses.
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