German Customer Service Team Manager
- Location
- Leicestershire, United Kingdom
- Salary
- £35000 - £36000 Per Year
- Job type
- Permanent Vacancy
- Fluent Language
- German
- Category
- Customer Support, Customer Service
- Job Reference
- 1234
- Posted on
- 29 Oct 2025
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About the Role:
Job Title: German Speaking Customer Service Team Leader
Location: Leicestershire (commutable from surrounding areas)
Salary: £36000 per annum
About the Company
A leading retail business with a strong international presence and an excellent reputation for customer service is seeking an experienced German Speaking Customer Service Team Leader. This role will support and develop a multilingual team, ensuring first-class service is delivered across European markets.
The Role
As the German Speaking Customer Service Team Leader, you will oversee a small team of German and French-speaking advisors. You’ll provide guidance, coaching, and support to ensure a consistently high standard of customer service while driving performance and identifying opportunities for improvement.
- Lead and support a small team of German and French-speaking advisors
- Handle complex or escalated customer queries via email, phone, chat, and social media
- Coach team members and assist with onboarding and training
- Ensure all customer interactions are resolved efficiently and professionally
- Collaborate with departments such as logistics, e-commerce, and marketing
- Identify opportunities for process improvement and share best practices
The Candidate
- Fluent in German (French advantageous) and English, both spoken and written
- Minimum 2 years’ experience in customer service
- Experience handling escalated or complex queries
- Strong communication, problem-solving, and team-support skills
- Able to work independently and as part of a team
Key Benefits
- Competitive salary
- Career development and progression opportunities
- Excellent working environment within a growing business