Our client, a leading organisation within the IT & software industry, is seeking a highly experienced German speaking Collections Specialist to join their established EU Credit & Collections team.

This senior-level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships.

This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first mindset. You'll be responsible for resolving escalated issues, mentoring junior collectors, and improving processes through insight and data analysis.

Key Responsibilities

• Manage a portfolio of German Sales Ledger accounts, ensuring timely collection and resolution of outstanding balances.
• Build and maintain professional relationships with customers to negotiate settlements, payment plans, or other arrangements that optimise recovery.
• Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service.
• Analyse account data to identify trends, payment behaviours, and opportunities for process improvement.
• Provide regular reports and updates to management on collection performance and key risks.
• Maintain detailed, compliant documentation of all communications and agreements.
• Make informed recommendations for escalation to legal action or external collection agencies when necessary.
• Mentor and support junior collections staff, providing training and guidance on best practice.
• Ensure all collection activities comply with UK debt collection regulations and company policies.

About You

• Bachelor's degree (or equivalent experience) in Finance, Business, or related field.
• Extensive experience in collections, including handling complex or high-value accounts at a senior level.
• Strong understanding of German & UK debt collection processes, regulatory requirements, and ethical practices.
• Proficient in Microsoft Excel and experienced with ERP or collections software systems.
• Exceptional negotiation, communication, and analytical skills.
• Highly organised and detail-oriented, able to manage multiple priorities under pressure.
• Collaborative and professional approach with a commitment to delivering outstanding customer service.
• Proven ability to mentor or train others in a team environment.
• Multi-lingual fluency in German and English is Essential.

What's on Offer

• Competitive salary and performance-related bonus.
• Hybrid working patterns
• Opportunity to lead initiatives within a respected, growth-focused business.
• Supportive team culture and ongoing professional development.

If you are a results-driven, German speaking collections professional seeking your next challenge in a dynamic, customer-focused environment, we'd love to hear from you

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