Customer Support Advisor
- Location
- Neuss, Nordrhein-Westfalen, Germany
- Salary
- €38k - 42k per year + 10% bonus
- Job type
- Permanent Vacancy
- Fluent Language
- German
- Category
- Customer Support, Customer Service
- Job Reference
- TCNEUSS
- Posted on
- 18 Dec 2025
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About the Role:
Customer Support Advisor
Location: Neuss (Hybrid working)
Salary: €38,000 – €42,000 per year + 10% annual bonus
Contract: Permanent, Monday to Friday - 37. 5 hours a week
The Opportunity
We are recruiting a Customer Support Advisor for a well-established European organisation that supports a large network of independent businesses.
This role sits within a central support function and focuses on managing enquiries, resolving operational issues, and ensuring a high level of service for business partners. The position is hybrid, with regular on-site collaboration in Neuss.
Key Responsibilities
- Act as the first point of contact for business partners, handling enquiries via phone, email, and internal systems
- Log, track, and manage support requests accurately using a ticketing or case-management system
- Coordinate with internal teams and external partners to ensure timely resolution of issues in line with agreed service levels
- Monitor open cases, provide clear updates, and follow through until resolution
- Identify recurring issues or patterns and escalate insights to relevant stakeholders
- Support updates to business records, including operational or contact detail changes
- Maintain accurate documentation while adhering to data protection and confidentiality standards
What We’re Looking For
- Fluency in both English and German are essential
- Experience in a customer support, service desk, operations support, or coordination role
- Strong communication skills with the ability to explain information clearly and professionally
- Highly organised, detail-oriented, and comfortable managing multiple cases simultaneously
- Confident using CRM, ticketing, or service-management systems
- A proactive, problem-solving mindset
What’s on Offer
- Salary: €38,000 – €42,000, depending on experience
- Hybrid working model based in Neuss
- Structured onboarding and clear internal processes
- Collaborative, international working environment
- Stable, long-term opportunity within an established organisation
Why Apply?
This role is well suited to someone who enjoys supporting business customers, coordinating solutions, and ensuring consistent service delivery. You’ll be a key link between business partners and internal teams, helping ensure smooth operations across a broad European network.