International Co-ordinator - (French Speaking)
- Location
- London, Greater London, United Kingdom
- Salary
- £27k - 30k per year
- Job type
- Permanent Vacancy
- Fluent Language
- French
- Category
- Customer Support, Customer Service
- Job Reference
- SMAPFR
- Posted on
- 14 Jan 2026
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About the Role:
International Co-ordinator - (French Speaking)
Role Purpose
To manage the international repatriation of deceased persons, ensuring all logistical, legal, and administrative requirements are completed accurately, efficiently, and with compassion.
Key Responsibilities
- Coordinate all inbound and outbound international repatriations.
- Liaise with overseas funeral homes, consulates, embassies, airlines, and government agencies.
- Prepare and process all required documentation (death certificates, permits, translations, customs forms).
- Arrange transport logistics, including flights and ground handling.
- Provide clear, sensitive communication and support to families throughout the process.
- Produce estimates and invoices; maintain accurate case records.
- Work with internal teams to ensure smooth case progression.
- Ensure compliance with international laws, airline regulations, and company standards.
- Maintain strong relationships with global partners and service providers.
Skills & Experience
- Fluent to native in French
- Fluent in English
- Excellent organisational and communication skills.
- Ability to manage multiple time-critical cases.
- High attention to detail and accuracy in documentation.
- Strong customer service skills with a compassionate approach.
- Proficient in MS Office and case management systems.
- Desirable: experience in repatriation, logistics, aviation, or funeral services; foreign language skills.
Personal Attributes
- Empathetic, professional, and discreet.
- Calm under pressure and adaptable.
- Proactive problem-solver.
- Culturally aware and respectful.