Technical Support for Digital Entertainment Industry (German Speaker)
- Location
- Lisbon City, Lisbon, Portugal
- Salary
- €15000 - €25000 Per Year
- Job type
- Temporary to Permanent
- Fluent Language
- English, German
- Category
- Customer Support, Customer Service
- Job Reference
- 4585
- Posted on
- 3 Feb 2026
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About the Role:
As a Technical Support Agent, you will be responsible for addressing escalated customer inquiries, complaints, and issues related to products and services for a well renamed entertainment brand. Your primary duties will involve investigating complex cases, providing timely resolutions, and ensuring customer satisfaction while adhering to company policies and standard's. Â
Your responsibilities and impact working as a Technical Support Agent will be:
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Address escalated customer inquiries, complaints, and technical issues related to products and services.
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Conduct thorough investigations into escalated cases, analyze data, and identify root causes for appropriate solutions.
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Communicate with customers via phone, email, or chat to understand concerns and deliver timely resolutions.
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Make informed decisions based on company policies, product knowledge, and customer needs.
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Skills, qualifications and interests you need to succeed in this role:
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A native-level proficiency in German and a minimum C1 level of English
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A valid Portuguese work permit (required)
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Living in or willing to relocate to Lisbon for an international career and life experience
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Motivation and commitment to perform the assigned tasks effectively
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Excitement about intercultural communication and embracing the expatriate lifestyle
What’s in it for you?
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Type of contract:Â Unfixed term contract, 30 days probation period
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Working hours: full time (40h/week) Monday-Friday 9:00-18:00Â
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Salary conditions: 850€ gross per month + 50€ tech bonus + 200€ language bonus + 120€ performance bonus
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Loyalty bonus of 300 euros every three months
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Health insurance after 6 monthsÂ
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Paid professional training
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Employee discounts
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Fun and engaging company-wide initiatives
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Excellent work culture
For international candidates:
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Reimbursement of your initial flight expenses after 3 months
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Up to 400. 00 euros for accommodation. per month for 4 months (Reimbursed during 4 months)
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Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon?
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A colorful city view and a rich cultural history
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Pros of living in a European capital on a budget
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Delicious Portuguese cuisine and famous cafe culture
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Friendly people, good vibes and a happy-go-lucky urban life
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Warm climate all year and a sunny beach life next to the Atlantic
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A large English-speaking local community and international environment