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Escalation Senior Agent - Deliveroo
- Location
- : Manchester, Greater Manchester, United Kingdom
- Salary
- : £32000 - £32000 Per Year
- Job type
- : Temporary to Permanent
- Fluent Language
- : Italian, French
Senior Agent, Global Escalations Location: Manchester Job Type: Full-Time, Shift pattern- rotational: 9AM to 7:30PM, 10:30AM-9PM, 12:30PM -11PM Hybrid role - attendance in the office is required - roughly 3 days per week Language requirements: English + French About the Team The Marketplace Support and Service Excellence Team plays a central role in managing Deliveroo’s global customer care operations. Our team oversees Workforce Planning, Performance & Strategy, Care Excellence, and Care Operations, which includes live support for consumers, riders, and restaurants, and non-live support. With Deliveroo’s expansive global presence, we operate multiple customer care centres worldwide to support our d ...
