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Our client is looking for an exceptional Customer Relationship Executive to join the team. You will need to be fluid in German written and speaking to communicate effectively verbally and in writing with German customers. You will also have a minimum of 3 years of experience in a Customer Service/Sales Support role and will have strong IT skills. Within the role you will work closely with the companies external Sales Team in building and maintaining relationships with customers and key personnel within customer accounts.
*Provide exceptional customer service, ensuring the customer receives excellence in all their dealings through the Customer Relationship Team.
*Account manage designated customers and ASM's to ensure all areas are being explored within the product range and develop the relationship to provide the customer with an internal single point of contact.
*Understand the customers' needs and requirements, escalating and prioritising where necessary, liaising and escalating with other departments to ensure effective resolution.
*Answer all calls/emails professionally using any prompts or guidelines given. Log in to the phone system by 8.30 and ensure correct use of make busy.
*Contribute to morning meeting by providing figures by 8.40am and any appropriate information within the meeting.
*Provide information and advice on products and services as requested and refer customers as necessary. This could include pricing, technical information, data sheets, lead time information and chasing of orders.
*Create opportunities and quotations, liaising where appropriate, presenting the customer with the most suitable solution to their requirement. As well as identifying additional upsell and cross sell opportunities, logging within the company's CRM database.
*Enter sales orders on the company's order database accurately to reflect the customers' requirements and within 24 hours of receipt providing there are no discrepancies and log on the order turnaround spreadsheet.
*Enter details of unprocessed orders as an Order Tracking case in CRM at the time the query is raised. Queries to be chased on a daily basis to ensure timely resolution, and closed once resolved.
*Give precise information to customers/ASM's regarding outstanding orders, using the Sales Order Review and Despatch Data spreadsheets. Feedback resolution to customer where necessary within agreed timescales recording all contact and outcomes in CRM.
*Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance.
*Provide cover for Reception and overflow calls where required.
If you are an excellent communicator and would like to be part of a company that values their staff and help you to progress and grow then please attached your CV and I will be in touch, alternatively please contact me on 01865 245257 for more information or a full job description. The hours are Monday to Friday 08:30-17:00 and the salary of the position is £26,000 - £28,000 dependant on experience.