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Customer Service Representatives (CSRs) will be experienced service specialists supporting customers via chat, email and/or phones. The CSRs will be required to provide innovative and exceptional customer experience. As a key member of the team, you are expected to maintain our client’s culture of excellence and commitment to quality in every aspect of your work and display an unparalleled understanding of our client’s online games.
Online Gaming is a multi-million pound, fast paced and constantly evolving industry. Many IT, Marketing and Management professionals are attracted to careers within online gaming, and you don’t have to be a passionate gambler or gamer to build a career; opportunities are open to anyone who has the talent and experience. It is also never too late to enter a career in the challenging world of online gaming, as industry professionals are judged on their skills and experience related to their job, and those with a background in a wide range of commercial sectors will be considered for employment.
Benefits of living in Gibraltar / Southern Spain:
Duties and Responsibilities:
• Provide first contact resolution of customer issues via chat, e-mail and/or phones
• Troubleshoot and handle the most complicated and sensitive of customer inquiries
• Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs
• Take personal ownership of customer requests and provide our clients world-class level of support
• Maintain accountability for accurate and timely assistance to our customers.
• Maintain security and confidentiality of internal information and customer/account information
• Escalate and communicate any customer well-being issues
Skills and Qualifications:
• Minimum 1-2 years experience working in a Customer Service environment
• Excellent Customer Service skills with proven quality track record
• Verbal and written fluency in English & one other language
• Team player with a positive attitude
• Ability to handle stressful situations
• Willingness to be flexible
• Results orientated
Relocation packages will be offered to successful candidates and visa's will be offered to Chinese applicants. Please send your CV to receive free information packs for working in the online gaming industry and relocating to Gibraltar / Southern Spain.