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Handle customer inquiries via e-mail/phone/chat; including but not limited to games and cashier related issues.
Assess individual issues and taking appropriate action to ensure customer needs are met.
Work in coordination with other teams based at different locations that share similar objectives.
Escalate system anomalies and general issues faced by customers to the relevant party.
Understand Standard Operating Procedures and delivering service / quality standards to agreed levels.
Native Danish speaker.
Excellent English language skills.
Excellent communication and interpersonal skills.
Ability to perform well in a multi-task/cultural and ever changing dynamic environment.
Basic knowledge of MS Office applications.
Knowledge of other Scandinavian languages an advantage.