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Ford Credit Europe Bank plc is a wholly owned subsidiary of Ford Motor Company and offers Ford customers and dealers a variety of retail and wholesale automotive financial products and services through the Ford Credit brand name. Ford Credit Europe has established a new business centre based in Manchester city centre to provide financial services support for its UK retail customers and European Ford Dealer Network.
Ford Credit Europe has opened a business centre (opened in August 2014) to provide financial services support for its European Ford Dealer Network. The Business Centre occupies a contemporary office space located in the heart of the new First Street development in Manchester city centre.
Currently a vacancy exists for a Czech, Hungarian, Italian, Portuguese or Spanish speaking Financial Services Administrators, working within the Wholesale Funding Operations team.
Key position responsibilities will include:
*Handling general queries and associated administration from Ford Motor Company, Ford Dealers within regions and other internal and external customers as required, utilising appropriate language skills
*Work the overdue debit balance report and ensure collections activity is diarised and completed daily throughout the month
*Generate daily bank statements and review for unpaid direct debits. Following up collections activity as required.
*Accurate and timely administration of key processes on in-house software systems
*Raising of payments and invoices to Ford Motor Company and other customers as required
*Completion of daily and monthly dealer collection activity
*Issuing daily statistics to assist with resource management, performance metrics and quality measurements
*Review and clearance of manual suspense payments and reconciliations
*Generate settlements, clearances, and exposures and complete rewrites on an ad-hoc basis
*Support ongoing projects and new system launches
*Provide support to other business centre teams within Wholesale and Dealer Credit operations as required
*Ad hoc reporting and other assignments as required
*Must be able to demonstrate a focus on delivering results, being a valued team player, and showing resilience and adaptability to achieve personal and team objectives even in difficult circumstances
*Excellent verbal and written language skills in both English and Czech, Hungarian, Italian, Portuguese or Spanish (candidates must be able to effectively communicate at a business level)
*Positive approach to providing excellent customer service and taking accountability for resolving or escalating customer queries as required
*Confident in meeting deadlines with minimal supervision, whilst maintaining high levels of quality and efficiency
*Understand and consistently apply fair treatment of customers
*Ability to acquire and put into practice new knowledge and skills, developed though on the job training
*Willing to cross-cover within business centre to support other teams as required to help maintain overall quality of service
Positions operation on a full-time basis, over a 37.5 hour week, hours may vary between 7am-5pm to support European locations as required. Some Bank Holiday working may also be required.