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We are looking for fluent Hebrew speakers to join an international service desk in Sofia, Bulgaria. You will be supporting one of the world’s largest manufacturers in computers and printers and your task would be to answer technical queries from (business) customers via phone, email and chat.
This is a first level support role where analysing, diagnosing and fixing technical issues will be your focus. You will log incidents in the customer database system and will transfer more difficult inquiries to a higher level support if needed. However, taking ownership of the issue and updating your client on the progress of the ticket will be part of your responsibility.
We are looking for candidates who have:
Full paid training will be provided. There is an excellent relocation package on offer which includes flight reimbursement, dedicated relocation officer and 1-2 week accommodation on arrival. Additional benefits include: monthly bonus scheme, health insurance, training, career progression, flexible working hours, team building and social activities.
Please note that no visa support is provided, therefore the successful candidate needs to have an EU passport or other relevant eligibility to work doc for Bulgaria.