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Social Media Consultants - Dutch, German or Hebrew Speaking.
Belfast, Northern Ireland
£16,598 per year + relocation
•High level of professionalism and customer service skills
•Responsible for resolving customer queries via email and telephone.
•Maintain and promote a positive attitude whilst meeting productivity goals.
•Maintain high confidentiality at all times.
•Social Media savvy
•Organised and focused on maintaining excellent product knowledge
•Customer focused, empathetic and ready to take ownership for resolutions
•Innovative and imaginative, taking initiative to look for alternative solutions
•Agile, able provide support in the required style for various channels
•Lively and outgoing, ready to quickly and positively engage across all media
•Fluency in written and spoken English & Dutch or German or Hebrew speaking.
•Customer Focus - 6 to 12 months excellent customer service experience
•Specialist Expertise - Proficiency with MS Office, internet, and strong working knowledge of PC based internet and software applications. The ability to learn and adapt to new software
•Responsibility for Results - Ability to work in a customer focused environment with set targets on handling times and customer satisfaction that must be achieved daily, as well as experience in communication with external customers (email, phone, online community and social media)
•Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale Proven problem solving skills and experience in delivering practical solutions.
•Effective Communication - Conveys information concisely and effectively. Excellent communication skills both verbal and written.
•Problem Solving - Demonstrated initiative and a well-developed sense of urgency and follow through.
•Planning & Organising - Ability to multitask, plan and organize.
Terms and Conditions
HOURS OF WORK:
40 hours per week on rotational shift pattern from Monday to Sunday between 8am and 8pm. Your Department’s operational hours are 24 hours 7 days per week. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post. Your operational hours may be subject to change due to operational requirements.
Flexibility is important. Obligations placed upon you and tasks required of you will inevitably vary and develop with the growth of the Company. Therefore as and when considered necessary or appropriate you are liable to transfer to or undertake other duties, within your competence and within reason, to meet fluctuations or priorities in work demands.
Recruitment Direct is acting as a recruitment company.