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Every single day, people do amazing things at Apple. Here’s your opportunity to do significant work by providing extraordinary support to customers and to commit to making Apple an iconic technology company. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you a problem solver and who can build rapport easily with customers? You exceed their expectations with your mentorship, knowledge, and real passion for technology. You’re enamored by the way things operate, and be able to determine how technology works when things go wrong. You have excellent verbal and written social skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next iTunes Store Support Advisor. We’re committed to helping employees explore their potential. Do you think you have what it takes?
We expect everything from an Advisor that our customers do and we want Apple to be a reflection of the world around us. As an iTunes Store Support Advisor, you will be supporting many of our popular products: from iTunes account and billing issues to iPhone, iPad and iPod queries. As our customers’ first point of contact, you are the friendly voice of Apple, providing outstanding customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us craft the ideas that move all of us forward. You'll be trained to reach your highest potential. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, and employee discount.