French Speaking Customer Support
- Location
- Belfast, Antrim, United Kingdom
- Salary
- £17,076 per year + relocation assistance
- Job type
- Permanent Vacancy
- Fluent Language
- French
- Category
- Call Centre, Customer Service
- Job Reference
- sm7454597978bel
- Posted on
- 1 Dec 2019
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About the Role:
French Speaking Customer Support
Belfast, Northern Ireland
£17,076 per year + relocation (7 nights hotel, up to £250 reimbursed and up to £500 advance for accommodation, this is paid directly to the landlord).
Our client is recruiting for a world leading maker of snacks, with leading market shares in every category in which they compete and holds the No. 1 position globally in biscuits, chocolate and candy. You will be the initial contact for consumer feedback. This involves troubleshooting, researching solutions, and providing resolutions to consumer problems.
This is a Monday to Friday role, no weekends!
Job Duties
Answer and respond to inbound calls, emails, website queries using documented procedures to assess consumers support needs and handle/route accordingly to the satisfaction of the consumer.
Provides help and clear direction to consumers on follow-up actions to be taken for resolution.
Escalates to internal and external persons in accordance with process direction i. e. to Escalation owner on team, fulfilment and client when appropriate.
Provides customers with follow-up action to be taken and documents in CRM.
Remains knowledgeable of performance requirements, brands/product and process documentation.
Achieves specified performance goals and knowledge of all tools used in the process.
Experience required:
Fluency in written and spoken in English & French.
Exceptional customer service skills required, call centre experience preferred.
Intermediate knowledge of PC and software applications including Microsoft Excel, Word and Outlook.
Proficient working in a client technology provided environment with multiple applications and navigation between applications to research information.
Excellent oral and written communication skills/professional phone manner.
Aptitude to listen to caller’s description of problem; interpret, summarize and document.
Strong interpersonal skills, ability to establish and maintain effective working relationships.
Work Environment
A bright, modern, place to work with excellent staff facilities.
We’re based in Belfast City Centre, with excellent transport links.
Experience life in Belfast, named as Lonely Planet’s top place to visit in 2018!
Spend your lunch breaks in the onsite café, grab something fresh from the juice bar or work up a sweat in the gym or yoga room.
Take advantage of benefits and discounts with local and national suppliers.
Look after your future with our company pension scheme.
If you’re moving from abroad, you can benefit from our relocation package and access to our dedicated relocation adviser.
Hard work and dedication is rewarded at our annual company awards ceremony.
Hours
40 hours/week on a rotational shift pattern, Monday to Friday between 7. 00-18. 00
Why Belfast?
Belfast is a vibrant, multicultural and exciting place to live.
As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sport and much more.
Right on the door step you’ll find outstanding mountains, countryside and spectacular coastlines. Finding accommodation is simple with the support of our relocation team.
Accommodation, transport and the general cost of living are all very reasonable in Belfast.