German Customer Service Agent - iGaming - Malta
- Location
- Malta
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Luxembourgish, Swiss German, English, German
- Category
- Betting and Gaming, Call Centre, Customer Service
- Job Reference
- DEcsaiGMT
- Posted on
- 12 Nov 2019
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About the Role:
On behalf of our renowned iGaming client based in Sunny Malta, we are looking for German Customer Service Agents to join their fun and dynamic team, in their modern, bright offices.
A customer Service agent is the key to a successful online operation, the agent is the link between the customer and each department. As a company we like people with that little extra and we want to communicate that to our players so they feel a part of our little family and that they feel they are in good hands.
Role and Responsibilities
- Guide customers through the site and assist them in using the various services and products offered
- Answering customer’s enquiries via phone, email and live chat timely and in the highest of standards
- Work in a team, support team members and contribute to a good atmosphere at work
- Work closely with the Payment and Fraud team and assist them with phone verification of players and other form of tasks
Requirements:
- Experience in communication and marketing
- Excellent in written communication in both English and German
- Experience from online gaming is meritorious
Personal skills and traits:
- Excellent communication skills
- Structured and organised
- Takes initiatives and completes tasks
- Performs well under pressure