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Be part of it
Based in the beautiful sea side capital of Lisbon in Portugal, this is an opportunity to join a team of customer service professionals working on one of the best, and most loved, e-commerce platforms in The Netherlands.
The company, literally offers the Best Place to Work in Portugal with numerous employee perks, trainings and social opportunities. They see helping you to really appreciate and experience Portugal as important as the job itself to ensure a happy and engaged workforce. So if work:life balance, fun and the Med culture sounds like your kind of dream job-then this could be the opportunity for you.
Your role will be to provide e-mail and live chat support to customers who are having issues with anything to do with the e-commerce site. You will also work directly with independent sellers on the platform, helping them to promote their products and assist with queries. This is an opportunity for you to gain international experience while also increasing your customer service and e-commerce skills! Some of your daily tasks will include:
• Troubleshooting queries about orders, deliveries, payments and returns to name a few
• Being the point of contact for external sellers (B2B)
• Providing product information to consumers
• Determining then escalating and rerouting issues to relevant departments
• Fluent in Dutch and English
• Excellent IT skills (typing, searching, general MS/Internet activity)
• Ability to think quickly and troubleshoot problems effectively
• Excellent communication and interpersonal skills
• Previous experience in a contact support centre would be a bonus but not essential as full training (3 week training course) will be provided!
People don’t go to Portugal for the high salaries (although the salary is almost twice the minimum wage and offers a high disposable income when combined with accommodation provided).
In addition to basic salary, a generous relocation package that includes airport pick up, flight reimbursement, accommodation (accommodation is optional but includes gas, water electric, internet, cleaner), language lesson, surf lessons, practical on boarding assistance to register for tax/bank/etc this client offers an enviable social schedule offering immediate integration and opportunity to meet new people and experience new hobbies and interests.
Up for the adventure?
Then get in touch with us today, we can’t wait to hear from you!