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Are you ready to take on your next challenge in the city of Sofia, Bulgaria? We are looking for a fluent Italian, Portuguese, French or German speakers with a good command of English and who are also online gaming enthusiasts!
This position will be for our client – an outsourcing partner - and is based in their office in the Bulgarian capital Sofia. This largely modern and youthful city has some fantastic museums, galleries, restaurants and clubs. It also lays on the foot of the Vitosha Mountain which gives plenty of opportunities for skiing and hiking!
As and Online Gamer Support Specialist you will represent a multiplayer online video game and you will help out our players with any issues they might have via tickets & chat. You will identify trending issues and bugs submitted by players and communicate them to the appropriate teams. Player empathy is important and you should be able to understand a player’s perspective when tackling their issue and make the whole customer service experience a conversation between gamers rather than a client/customer interaction.
We are looking for candidates who have:
Full paid training will be provided. There is an excellent relocation package on offer which includes flight reimbursement up to 150 euro, 1 month hotel on arrival and relocation assistance with finding your own accommodation. Beside an attractive salary, there will be lots of benefits including: Special Discounts & Offers (Food vouchers, Multisport cards, etc. ), Additional health insurance, Gym, yoga classes, massages and corporate psychologist in the office, Positive international working environment (Relax zones, PlayStation and billiard corners) and Continuous support and learning.