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Imagine this - your office only 10 minutes walk from the beach! We are very excited to recruit for a new DUTCH speaking IT Helpdesk Advisor role in Varna, Bulgaria. This position will be for our client – an outsourcing partner - and is based in the beautiful seaside city of Varna. Located on the Black Sea Coast, this city has lots to offer from beautiful beaches to fantastic restaurants and clubs.
As an IT Helpdesk Advisor you will support a leader in the Belgian banking and Insurance markets. You will receive mostly incoming calls but also emails from end-users / network users and you are responsible to troubleshoot any technical issues in relation to hardware and software within set timelines. Answering and registering client questions and giving information, advice or instructions will be all part of your daily tasks. First time resolution is important in this job!
We are looking for candidates who have:
Excellent communication skills both verbally and written in Dutch
Fluent in English
Previous customer service or IT support export experience
Eagerness to learn and develop
Salary, Relocation Package and Benefits
The Basic net salary is 1100 euro net p/m. Full paid training will be provided. There is an excellent relocation package on offer which includes initial flight to Varna, a few days hotel on arrival and really all the assistance you need when relocating to a new country e. g. finding your own accommodation in Varna registration for the social security number, opening a bank account etc.
The interview process can be done remotely via phone, skype, whatsapp or viber. There will be an information/screen call, where you will be once again explained what the role entails, how the relocation works, what living in Varna is like etc. This will be followed by an official interview and language test.