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What you'll be doing:
Being a Customer Service Specialist at our client company means being part of the ambition of becoming the best customer service in the industry. Hence, we are looking for proactive, forward thinking candidates that can help drive this company ethos forward. As a Customer Service Specialist, you should be able to work and think independently, come up with creative solutions when needed whilst following company guidelines.
Customer Service is the heart of the company. As a Customer Service Specialist, you will be the focal point of contact for our client's customers. It means you will understand their issues from their perspective, at the same time you'll be having extensive knowledge on systems and multiple ways to solve customer's problems.
Apart from aiming to solve customers' issues and providing excellent support, our client wants customer service to form part of the entire casino experience! Their customer service should serve as an extra value for the customer; when contacting us we want our players to feel like they're being recognised and that the conversation is interesting, positive and intriguing.
Before joining our client's superior customer service team, they'll invite you to join their 1 month-long tailored training program. Training is led by a dedicated trainer accompanied by an experienced Team Leader being available to you for a whole month. During the training, you will join various training sessions including Games, Sportsbook, Fraud and AML, Empathy and soft skills, Responsible Gaming, Objection Handling and many other sessions. After a successful graduation, you'll become equipped with all the right knowledge to represent the company in the contact with their customers.
The purpose of this role is to represent our client in all customer contacts, giving the best service possible. The Customer Service Specialist will be working on shifts of 40 hours/week in total. Daily responsibilities will include communication with customers through email, phone as well as chat. The Customer Service Specialist will be part of a team - language group and follow the instructions of the Team Leader as well as report to the Customer Support Manager.
Specific responsibilities shall include:
What we'd like to see from you: (knowledge, experience, qualifications - what might set you apart?
How will you be a cut above the rest? (which values or vitals will we look for most from you?
Company Benefits Package:
Our way of showing our appreciation is by offering some of the best benefits on the island:
We look forward to hearing from you!