Dutch speaking Helpdesk for a famous brand in Romania
- Location
- Timisoara, Timis, Romania
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Dutch, English
- Category
- Call Centre, Customer Service, IT, Internet
- Job Reference
- Wipro
- Posted on
- 4 Jan 2021
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About the Role:
You speak Dutch and are you looking for a career within a stable, international firm in Romania? Then look no further!
We are hunting for the perfect Dutch speaking Help Desk Officer for one of the largest tech firms around.
Your main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems. The best part is, you get to do it in your native language.
The Help Desk Officer
- Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat.
- Ensures that the phone/chat line is open at the beginning of the work program.
- Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc. ): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary).
- Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction
- Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem.
- Ensures a structured and high quality communication related to the open cases.
- Creates tickets to the IT support team whenever necessary.
You bring
- Fluency in English and Dutch
- Diploma / Degree holder or pursuing Bachelor Degree Courses
- At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage
- Very good analytical and problem solving skills
- Numerical competencies
- Active listening combined with excellent written and verbal communication competences
- Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance
We offer
- A 100% work from home position during covid-19. After that you will be working in Timisoara's office.
- A competitive salary with monthly language bonus
- An annual Christmas bonus
- Pension plan
- Health insurance
- Gym membership, meal vouchers, and more
- Lots and lots of career opportunities within an international firm!