AV/VC Support Technician in Ireland
- Location
- Dublin, County Dublin, Ireland Republic of
- Salary
- TBD
- Job type
- Contract to Permanent
- Fluent Language
- English
- Category
- IT, Internet, Telecommunications, Translation, Localization, Interpretation
- Job Reference
- DK 8922
- Posted on
- 30 Jan 2021
View all Jobs from DK Global Recruitment
About the Role:
As AV/VC Technician, you will be responsible to:
- Provide ongoing event support and troubleshooting in an enterprise environment
- Routine inspections of audio visual installations using BlueJeans to ensure their preparedness for use, Initial triage of issues found during routine inspections of conference rooms, and escalation of any issues that cannot be resolved in a “first pass” attempt, 95% issues are resolved in first pass.
- Perform daily maintenance of hardware and software for AV/VC
- Work with Client Engineers to troubleshoot difficult internal problems
- Strong diagnostic skills
- Adept in Technical Documentation
- Ability to meet and exceed service deadlines
- Provide onsite support for visitor and executive level events
- Communicate effectively with clients to identify needs and evaluate solutions
- Work with internal ticketing system
- Daily preventative maintenance & room inspections of AV/VC equipment
- Maintenance and restoration of VC operations
- Operations validation against documented VC standards
- Basic VC commissioning and troubleshooting
- Inbound support task management
- Escalation of complex issues to appropriate support teams
- Quarterly physical audits of Wayfinder(s) as requested
- Perform equipment sweeps in event venue spaces per business needs and according to defined needs of Event Operation teams
- Escalation of any event space equipment issues to appropriate support teams
- Basic AV knowledge is required
Requirements:
- Ability to work on your own (self- sufficient)
- Possess strong interpersonal, written, and oral communication skills, be able to present ideas in a user-friendly language, and enjoy working in a team-oriented, collaborative environment.
- Know what needs to be done and take care of it (initiative)
- 2+ Years AV experience (good to have)
- 2+ Years IT experience (good to have)
Technical Skill Set Requirements:
AV/VC skills as follows:
Experience in supporting and troubleshooting Cisco AV/VC devices, MX Series, Crestron, LCDs, and Projectors, ipad etc.
IT proficiency with the following:
Basic knowledge in networking & cabling
Mac & Windows knowledge
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Why use a Recruitment Agency
You are given extra support in preparing for interviews
You have a contact person who gives you all the details of the job
You can ask for your application feedback anytime via email or phone
You don’t have to face the situation where company do not reply to you for days
All our services to job seekers are free of charge. We also offer bonus scheme to candidates
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