About us:

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.

Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

Requirements:

• Advanced level of English and German;
• At least 2 years of experience in a training role in technical support or client care operation;
• Open to work in rotational shift timings and weekends as per process requirement;
• Good knowledge of Quality/Process Improvement techniques;
• Proven track record of collaborating with cross-functional groups to produce results;
• Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams;
• Passion for ensuring a world-class support experience for our community;
• High level of energy, drive, enthusiasm, initiative, and commitment;
• Excellent communication, consulting, influencing, and interpersonal skills.

Main responsibilities:

• Maintain a high score level of all key performance indicators;
• Participate in continuous education efforts from the client Training Team;
• Attend and participate in all train-the-trainer sessions for updated and new materials from the client;
• Plan, design and deliver the training sessions;
• Monitor and review the progress of trainees;
• Create training reports, collateral plans and share them with management;
• Communicate efficiently in order to provide information and clarification regarding training and developments;
• Ensure that training solutions are designed in a logical, structured, and clear manner;
• Manage participation during training delivery to ensure maximum contribution;
• Analyze training needs and develop strategies to improve courses and training documentation.

Benefits

• Determined 1-year contract with the possibility of extension;
• Fantastic opportunity to work and develop your career at one of the leading international outsourcing company in a unique and fast-growing work environment;
• Professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
• Attractive compensation package with quarterly bonus;
• Anniversary awards;
• Insurance package: medical, life, and personal accidents coverage;
• Discounts on the gym and other partners;
• Possibility to work from home according to company standards;
• Modern, spacious office with a good connection to the city center (metro) and necessary infrastructure around;
• Relocation package

Why use a Recruitment Agency

You are given extra support in preparing for interviews
You have a contact person who gives you all the details of the job
You can ask for your application feedback anytime via email or phone
You don’t have to face the situation where the company do not reply to you for days
All our services for job seekers are free of charge. We also offer a bonus scheme to candidates

Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for initial screening of your profile suitability and duplicate check.